Yes, that’s right.  Whatever happened to a real live person answering the phone when you call the customer service department of a major or even little company?  I really detest those phone trees.   You call customer service and you get a recorded message that forces you to press all the buttons on your phone.  I get so frustrated sometimes that I push the buttons on my phone really hard – as though that’s going to make any difference, ha.  There is one company that I know has not resorted to phone trees – its Nordstrom.  When you call you actually get a real person who knows how to direct your call.  Nordstrom Department Store should somehow be rewarded for answering their phones the old fashioned way – with a real live person!  Give Nordstrom your business and the next time you call Nordstrom, thank them for answering their phones in person.